Refund policy
At PLAYAS CLUB, we take pride producing premium-quality garments. Every item is carefully packaged before dispatched.
Returns and Exchanges
Returns or exchanges must be requested within 7 days of the delivery date.
To qualify, items must be:
- Unworn and unused
- Unwashed
- In their original condition
- Returned with all original tags attached
- Returned in the original packaging
- Accompanied by proof of purchase
Items showcasing signs of wear, washing, damage, odours, makeup, pets hair, or alterations will be rejected.
To request a return or exchange, contact us at support@playasclub.store Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@playasclub.store
Shipping Costs
Original shipping charges are non-refundable.
Cutomers are responsible for all return shipping costs unless the item received is faulty or incorrect.
Playas Club accepted no responsibility for returns lost or damaged during transit.
Damaged or Incorrect Orders
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Orders should be inspected immediately upon delivery.
If your item arrived damaged, faulty, or incorrect, you must contact support@playasclub.store within 48 hours of delivery with your order number and clear photographs.
Claim submitted outside this timeframe may not be accepted.
Refunds
All returned items are inspected upon arrival.
If your return is approved, your refund will be processed to the original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@playasclub.store
If your item does not meet the conditions outline in this policy, the return will be declined and sent back at the customer's expense.
At Playas Club, we stand behind the quality of our products.
Final Sale
The following items are not eligible for return, exchange, or refund:
- Sale or discounted items
- Gift cards
- Limited edition or final sale products
- Worn, washed, altered, or damaged items
- Returns received after the 7-day return period
Right to Refuse
Playas Club reserves the right to refuse any return, exchange, or refund request that does not comply with this policy.
Contact Us
For all return or refund inquiries, contact:
support@playasclub.store